An error occured when trying to log in

[wzieba]

Describe the bug
When trying to log in, I get An error occured toast message on production in version 17.1. My suspicious is maybe out of date WooCommerce version (I use

To Reproduce
Steps to reproduce the behavior:

1. Go to Log in
2. Type blog address
3. Tap continue
4. Tap random mail (I want to login by username&password)
5. Type valid username & password
6. See the An error occured error

Screenshots

Wed.Feb.7.16.03.53.CET.2024.mp4

Expected behavior
I am able to login or the error message clarifies the problem.

Isolating the problem (mark completed items with an [x]):

• I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
• This bug happens with a default WordPress theme active, or Storefront.
• I can reproduce this bug consistently using the steps above.

Mobile Environment
Please include:

• Device: Google Pixel 4a
• Android version:
• WooCommerce Android version: 17.1

Android stacktrace (from recent trunk):

024-02-07 15:56:04.907 16142-16349 Volley                  com.woocommerce.android.dev          E  [504] NetworkUtility.shouldRetryException: Unexpected response code 400 for https://wordpress.com/wp-login.php?action=login-endpoint
2024-02-07 15:56:04.908 16142-16142 WordPress-API           com.woocommerce.android.dev          E  Authentication error
2024-02-07 15:56:04.911 16142-16142 WordPress-API           com.woocommerce.android.dev          E  No value for error_description
                                                                                                    org.json.JSONException: No value for error_description
                                                                                                    	at org.json.JSONObject.get(JSONObject.java:398)
                                                                                                    	at org.json.JSONObject.getString(JSONObject.java:559)
                                                                                                    	at org.wordpress.android.fluxc.network.rest.wpcom.auth.Authenticator.volleyErrorToErrorMessage(Authenticator.java:371)
                                                                                                    	at org.wordpress.android.fluxc.store.AccountStore.handleAuthError(AccountStore.java:1375)
                                                                                                    	at org.wordpress.android.fluxc.store.AccountStore.$r8$lambda$9CqiUl1UxTWg-HPqHwpDiUNqr84(Unknown Source:0)
                                                                                                    	at org.wordpress.android.fluxc.store.AccountStore$$ExternalSyntheticLambda3.onErrorResponse(Unknown Source:2)
                                                                                                    	at com.android.volley.Request.deliverError(Request.java:648)
                                                                                                    	at com.android.volley.ExecutorDelivery$ResponseDeliveryRunnable.run(ExecutorDelivery.java:104)
                                                                                                    	at android.os.Handler.handleCallback(Handler.java:958)
                                                                                                    	at android.os.Handler.dispatchMessage(Handler.java:99)
                                                                                                    	at android.os.Looper.loopOnce(Looper.java:205)
                                                                                                    	at android.os.Looper.loop(Looper.java:294)
                                                                                                    	at android.app.ActivityThread.main(ActivityThread.java:8177)
                                                                                                    	at java.lang.reflect.Method.invoke(Native Method)
                                                                                                    	at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:552)
                                                                                                    	at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:971)
2024-02-07 15:56:04.915 16142-16142 WordPress-API           com.woocommerce.android.dev          E  Login with username/pass onAuthenticationChanged has error: GENERIC_ERROR - null

WordPress Environment

`
### WordPress Environment ###

WordPress address (URL): https://wziebatests.mystagingwebsite.com
Site address (URL): https://wziebatests.mystagingwebsite.com
WC Version: 8.5.2
REST API Version: ✔ 8.5.2
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: nginx
PHP Version: 8.1.27
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 8.4.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.31-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.6.0
WC Database Prefix: wp_
Total Database Size: 58.34MB
Database Data Size: 28.73MB
Database Index Size: 29.61MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.38MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 5.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
fakenames: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.16MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 0.38MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 11.52MB + Index: 16.03MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 2.23MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 1.94MB + Engine InnoDB
wp_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_composite_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
wp_wc_order_stats: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_points_rewards_user_points: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_wc_points_rewards_user_points_log: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 1.52MB + Index: 0.88MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_gc_cardsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 42
global_product_addon: 1
page: 7
post: 4
product: 120
product_variation: 5516
revision: 5
shop_coupon: 1
shop_order: 1336
shop_order_refund: 3
shop_subscription: 3
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (10) ###

Jetpack: by Automattic – 13.1.1
WooCommerce Smooth Generator: by Automattic – 1.0.4
WooCommerce Composite Products: by WooCommerce – 8.7.6 (update to version 8.10.5 is available)
WooCommerce Gift Cards: by WooCommerce – 1.15.3 (update to version 1.16.9 is available)
WooCommerce Min/Max Quantities: by WooCommerce – 4.0.7 (update to version 4.1.4 is available)
WooCommerce Payments: by Automattic – 5.6.4 (update to version 7.1.0 is available)
WooCommerce Product Bundles: by WooCommerce – 6.18.5 (update to version 6.22.6 is available)
WooCommerce Shipping & Tax: by WooCommerce – 2.4.2
WooCommerce Subscriptions: by WooCommerce – 4.5.1 (update to version 5.9.1 is available)
WooCommerce: by Automattic – 8.5.2

### Inactive Plugins (12) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1
All In One WP Security: by All In One WP Security & Firewall Team – 5.1.0
Content Visibility User Role: by Richard Tape – 0.1.3
Order Simulator for WooCommerce: by 75nineteen Media LLC – 1.0.2
Pressable Maintenance Mode: by Pressable – 1.0.3
WCS staging: by mb – 1.0
WooCommerce Payments Dev Tools: by Automattic –
WooCommerce Points and Rewards: by WooCommerce – 1.7.15 (update to version 1.7.48 is available)
WooCommerce Product Add-ons: by WooCommerce – 4.1.0 (update to version 6.6.0 is available)
WooCommerce Stripe Gateway: by WooCommerce – 6.9.3
WP Console: by Edi Amin – 2.3.1
WPC Product Quantity for WooCommerce: by WPClever – 4.0.5

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
composite (composite)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Twenty Twenty
Version: 2.5
Author URL: https://wordpress.org/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://wziebatests.mystagingwebsite.com
Subscription Statuses: wc-on-hold: 1
wc-cancelled: 2

WooCommerce Account Connected: ✔ Yes
Active Product Key: ❌ No
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: United States (US) — California

### Payment Gateway Support ###

Direct bank transfer: products
Check payments: products
Cash on delivery: products
PayPal Standard: subscriptions
gateway_scheduled_payments
subscription_payment_method_change_customer
subscription_cancellation
subscription_suspension
subscription_reactivation
products
refunds

PayPal Reference Transactions Enabled: ❌ No

### Composite Products ###

Database Version: 8.7.6
Loopback Test: ✔
Template Overrides: –

### Gift Cards ###

Database Version: 1.15.3
Loopback Test: –
Task Queueing Test: ✔

### Product Bundles ###

Database Version: 6.18.5
Loopback Test: –
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-08 12:38:26 +00:00
Options: ✔
Notes: 195
Onboarding: completed

### WooCommerce Payments ###

Version: 5.6.4
Connected to WPCOM: Yes
Blog ID: 188815699
Account ID: -

### Action Scheduler ###

Complete: 51
Oldest: 2024-01-08 08:23:24 +0000
Newest: 2024-02-07 15:10:09 +0000

Failed: 4
Oldest: 2022-11-17 17:47:29 +0000
Newest: 2023-03-30 10:47:47 +0000

Pending: 1
Oldest: 2024-02-07 21:04:43 +0000
Newest: 2024-02-07 21:04:43 +0000


### Status report information ###

Generated at: 2024-02-07 15:10:15 +00:00

[BandaraBuy]

I have same issue need a fix for this

[BandaraBuy]

@wzieba how did you get fix this issue?

[metalliclimited]

same issue, still trying to solve it

[ChrisPVille]

Yeah, same issue here. I'm using 2FA without a wordpress.com account, so I was taken down the alternate app authorization route. The first and all subsequent logins fail with the extremely descriptive "an error occured". On android 14 and app version 18.7

[BandaraBuy]

I got fix this issue after install jetpack plugin

[virusgillo]

Same issue there,
Jetpack Plugin didn't fix it.

Please who has a solution to reach out to me please: Jalenplug83[at]gmail.com

[hichamboushaba]

As explained internally, the cause of the issue shown in the video is that this WordPress.com login, and the app expects that the user enters their WodPress.com username/password, and not their wp-admin site credentials.

We will close this ticket as we are adding a project to try to improve this flow (#13321).

For anyone else who commented on this ticket about their issue: your issues could be different, please reach out to support (using the "Support" option in the app) to get more help about your specific cases.