-
Notifications
You must be signed in to change notification settings - Fork 20
Research plan
Early January
The ATF provides rules and regulations on the control and distribution of alcohol, tobacco, firearms, and explosives. These resources are currently distributed through several systems and various tables within the Rules and Regulations section of atf.gov. It is unclear who the users of ATF.gov are, and how they find the information they need. This study will hope to understand the users of this information, what their goals are, and how to best meet them.
- Who are the most common users of ATF regulations and other regulatory materials and why?
- What are their goals?
- What do they look at first?
- What do they look for next? And after that if their question is still not answered?
- How do users find ATF regulatory materials?
- How do users see the different regulatory materials relating to each other?
- What is the general research process of each of these users?
- Internal writers and users of ATF regs and rulings
- External users - will be defined during this research
-
Ethn.io integration - Ethn.io is a recruiting tool that meets users where they are. The installation is one or two lines of code on the pages we want to meet users. Then, a small, approved, screener pops up at every page view. The user can choose to give their contact information, and we will schedule interviews from there. The biggest benefit of Ethn.io is that it will make it much easier to recruit a wider and more diverse group of users.
- Pages for the screener should be chosen based on google analytics and what we want to learn. Here are some recommendations:
- The main Rules and Regulations page: https://www.atf.gov/rules-and-regulations/
- Any of the sub-pages under the Rules and Regulations section of atf.gov: https://www.atf.gov/rules-and-regulations/rules-and-regulations-library
- eRegulations site - https://atf-eregs.18f.gov/
- [This was not done. We did not get approvals in time.]
- Pages for the screener should be chosen based on google analytics and what we want to learn. Here are some recommendations:
-
Manual recruiting - Use internal ATF connections to recruit users who interface with atf.gov and other parts of ATF. Set up interviews with each connection, and ask for more people to talk to from each interviewee.
-
Recruit users for interviews using both methods above.
One sprint (two weeks) spent on analysis of google analytics, coordinating with stakeholders, starting planning and recruiting. During this time, we’ll focus on understanding the broad lay of the land and developing the research questions. These will provide inputs to help target users for phase 2.
One/Two sprint(s) (depending on how recruiting goes) spent interviewing users of the legal resources. Ideally the bulk of this research will include contextual inquiry (where the interview is held in the context of the place the work is normally done if the users are in DC and willing), as well as user interviews over the phone. [Most interviews were conducted over the phone.]
From the previous two phases, we will have a solid foundation of interview notes, observations, and artifacts (documents, photos, and process indicators) to build on. From these, we will find patterns in the research through an iterative process of grouping similar research respondent responses and observations. These patterns will drive creation of concept sketches and prototype user flows.
ATF eRegulations is part of a larger platform. Find out more at https://github.com/18F/eregs-platform/wiki