The Enterprise Ticket Management System is designed to streamline and manage customer support tickets. Built with NestJS, TypeORM, and SQLite, it provides features for creating, assigning, updating, and closing tickets, along with priority escalation, commenting, and ticket history tracking.
Ticket Management: Create, assign, update, and close tickets. Priority Escalation: Automatically escalate ticket priorities based on time elapsed.
Comments: Add and retrieve comments on tickets.
Ticket History: Track changes and updates to tickets.
Search and Filter: Search and filter tickets based on status, priority, and assigned agent.
Email Notifications: Send email notifications for ticket updates.
NestJS: Framework for building efficient, reliable, and scalable server-side applications.
TypeORM: ORM for TypeScript and JavaScript (ES7, ES6, ES5).
SQLite: Lightweight, disk-based database.
Nodemailer: Module for Node.js applications to send emails.
Clone the repository:
git clone https://github.com/ABDULS21985/Enterprise-Ticket-Manageent-System.git Navigate to the project directory:
cd Enterprise-Ticket-Manageent-System Install dependencies:
npm install Run the application:
npm run start
# development
$ npm run start
# watch mode
$ npm run start:dev
# production mode
$ npm run start:prod# unit tests
$ npm run test
# e2e tests
$ npm run test:e2e
# test coverage
$ npm run test:covNest is MIT licensed.