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[Classic Editor] X embeds not working #98474

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ariel-maidana opened this issue Jan 16, 2025 · 4 comments
Closed

[Classic Editor] X embeds not working #98474

ariel-maidana opened this issue Jan 16, 2025 · 4 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Experiment] AI labels added [Feature] Classic Interface [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Social Media Integration Tools for connecting and integrating your site with social media platforms. Needs triage Ticket needs to be triaged [Pri] High Address as soon as possible after BLOCKER issues [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Type] Bug When a feature is broken and / or not performing as intended

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@ariel-maidana
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Context and steps to reproduce

In the classic editor, Twitter/X embeds don't work and display a link instead.

On simple sites, this happens for both x.com and twitter.com URLs.

On Atomic sites, embeds using the twitter.com URLs work correctly. However, X embeds using the new x.com URLs don't and show only a link instead.

Image

Site owner impact

More than 60% of the total website/platform users

Severity

Moderate

What other impact(s) does this issue have?

No revenue impact

If a workaround is available, please outline it here.

Only for Atomic sites: users can use the twitter.com versions of the URLs.

Platform

Atomic, Simple

@ariel-maidana ariel-maidana added [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Jan 16, 2025
@github-actions github-actions bot added [Status] Escalated to Product Ambassadors [Pri] High Address as soon as possible after BLOCKER issues [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Classic Interface [Feature] Social Media Integration Tools for connecting and integrating your site with social media platforms. labels Jan 16, 2025
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OpenAI suggested the following labels for this issue:

  • [Feature Group] Editor Experience: The issue pertains to the classic editor and its functionality with embeds.
  • [Feature] Classic Interface: This label is relevant as the classic editor is mentioned in the context of the issue.
  • [Feature] Social Media Integration: The problem specifically involves the integration of Twitter/X embeds on the platform.

@ariel-maidana
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Author

9286282-zd-a8c - Please notify the user once the issue is solved.

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Support References

This comment is automatically generated. Please do not edit it.

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Jan 16, 2025
@supernovia supernovia moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Jan 16, 2025
@supernovia
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📌 REPRODUCTION RESULTS

  • Tested on Simple – Replicated
  • I also confirmed Atomic and Jetpack on Org work

📌 FINDINGS/SCREENSHOTS/VIDEO
On simple, it seemed to work, but on publish it didn't embed.

📌 ACTIONS

  • Triaged
  • Closed as duplicate

📌 Message to Author
@ariel-maidana , thank you. It's likely related to this issue: #96010 ; in both cases our system breaks links only for twitter.com and only on simple, so I'll close this one in favor of that, and note that it's the same problem in both editors.

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Experiment] AI labels added [Feature] Classic Interface [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Social Media Integration Tools for connecting and integrating your site with social media platforms. Needs triage Ticket needs to be triaged [Pri] High Address as soon as possible after BLOCKER issues [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Type] Bug When a feature is broken and / or not performing as intended
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3 participants