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Twitter/X Embed Block Not Working. #96010

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paxblueribbon opened this issue Nov 3, 2024 · 31 comments
Open

Twitter/X Embed Block Not Working. #96010

paxblueribbon opened this issue Nov 3, 2024 · 31 comments
Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Core Blocks Blocks that come with Gutenberg. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Interaction #] > 20 (Automated) interaction count label for better visibility. Please don't add these manualliy. [Platform] Atomic [Pri] High Address as soon as possible after BLOCKER issues [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors Triaged To be used when issues have been triaged. [Type] Bug When a feature is broken and / or not performing as intended

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@paxblueribbon
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Quick summary

On some sites Twitter/X embeds don't work, when adding a new one I get "Sorry, this content could not be embedded."

Steps to reproduce

  1. Add a new Twitter block in Gutenberg.
  2. Paste the URL into the box.
  3. Click Embed

What you expected to happen

Site displays the tweet.

What actually happened

"Sorry, this content could not be embedded."

Impact

Some (< 50%)

Available workarounds?

Yes, difficult to implement

If the above answer is "Yes...", outline the workaround.

  • Get the embed code from the Tweet
  • Paste it into a Custom HTML block.

However this is only a partial workaround, as it doesn't fix previously posted Twitter/X embeds.

Platform (Simple and/or Atomic)

Atomic

Logs or notes

zd-8986491
@paxblueribbon paxblueribbon added [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Core Blocks Blocks that come with Gutenberg. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Nov 3, 2024
@github-actions github-actions bot added [Platform] Atomic [Pri] Normal Schedule for the next available opportuinity. labels Nov 3, 2024
@mauropereiira
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Another case here: zd-8960105

@lizswafford
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lizswafford commented Nov 4, 2024 •
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8945481-zen

@khristiansnyder
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User wants updates on when this is working again: #8990777-zd-a8c

@github-actions GitHub Actions
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github-actions bot commented Nov 4, 2024 •
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Support References

This comment is automatically generated. Please do not edit it.

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Nov 4, 2024
@aisajib
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aisajib commented Nov 4, 2024

This was reported here as well: 8985064-zd-a8c

Quoting a relevant portion from the user's message:

i have to try several times to embed it and it seems working but after publish it, only a link appears

@elcristofue
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elcristofue commented Nov 5, 2024 •
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This issue has also been reported here: 8989953-zd

@inaikem
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inaikem commented Nov 5, 2024

This thread is being discussed in slack-C07RS1SCKBK

@inaikem inaikem moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Nov 5, 2024
@ricklabsdotn8
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8997955-zd

@ricklabsdotn8
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Workaround for Atomic sites would be using the manual embed feature from X:
Image

Alternatively, going to https://publish.twitter.com/#

@TeniCola
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TeniCola commented Nov 7, 2024 •
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This has also been reported in 9006510-zd -- however, the user has a simple site, so the atomic workaround did not work as intended on the live site (only displays embed in editor view).

@rosepajaroja
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Another report here: 9009327-zen

@tbradsha tbradsha mentioned this issue Nov 8, 2024
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@tanjoymor
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Another report here: 9017138-zd-a8c

The embed displays in the editor but converts to a link only on the live post.

Simple site.

@aisajib
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aisajib commented Nov 12, 2024

A user reported this on X here. -- 9021072-zd-a8c

@ktyfuller604
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Simple site - reported here 9040424-zd-a8c

@inaikem
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inaikem commented Nov 19, 2024

Update via slack-C07RS1SCKBK
This issue isn't isolated to our platform and we have reached out to contacts at Twitter/X, but haven't had any response yet. We're hoping they will help us find a more permanent solution.

Currently, it may be possible the oEmbed cache is regenerated when a post is loaded by the author / an editor/admin. This means that if an embed is 'bad' on first load, a refresh or two of the post from the author (in the editor or frontend) can repopulate the embeds.

@inaikem
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inaikem commented Nov 19, 2024

I also made Slack announcement with the above here: p1732003945715219-slack-CB0B2G43X

@Robertght
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9063095-zen

@github-actions github-actions bot added the [Interaction #] > 10 (Automated) interaction count label for better visibility. Please don't add these manualliy. label Nov 20, 2024
@jorpdesigns
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jorpdesigns commented Nov 21, 2024 •
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Reported in 9071401-zen

Shared workaround.

@Robertght Robertght added [Pri] High Address as soon as possible after BLOCKER issues Triaged To be used when issues have been triaged. and removed [Pri] Normal Schedule for the next available opportuinity. Needs triage Ticket needs to be triaged labels Nov 22, 2024
@Robertght
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Raising priority on this one.

@jordesign
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Another report in 9083985-zd-a8c (Atomic Site). Shared workaround.

@aisajib
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aisajib commented Nov 26, 2024 •
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Reported in 9084286-zd-a8c (via X).

9084356-zd-a8c

9088351-zd-a8c

9089207-zd-a8c

@ricklabsdotn8
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9082819-zd

@sanjeev00733
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9071401-zd

@TeniCola
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Another report in 9167987-zen

@kelasante
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kelasante commented Dec 15, 2024 •
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Another report in 9176848-zen ; however, this happens on a simple site with a Premium plan and a Block theme. It seems to work with a Classic theme. Custom HTML workaround does not work.

When my test Premium site is downgraded to a free site, the block works.

@ricklabsdotn8
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9166470-zen

@github-actions github-actions bot added [Interaction #] > 20 (Automated) interaction count label for better visibility. Please don't add these manualliy. and removed [Interaction #] > 10 (Automated) interaction count label for better visibility. Please don't add these manualliy. labels Dec 16, 2024
@rinazrina
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Another report: 9215065-zd-a8c

@arthur791004
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arthur791004 commented Jan 8, 2025 •
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I just found the twitter oembed endpoint, https://publish.twitter.com/oembed, sometimes returns 404 for the same tweet URL if you requests many times in a short period. It's weird...😞

This and this look like the same issues.

@ianstewart
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@oskosk I asked @obenland to send you some notes on this one.

@supernovia supernovia mentioned this issue Jan 16, 2025
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@supernovia
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9286282-zd-a8c

@oskosk noting I closed this near-duplicate issue, which was about the classic editor; the underlying problem with both seems to be the same: we change an x.com link to twitter.com and break the embed. [Classic Editor] X embeds not working #98474

@jorpdesigns
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Reported in 9297202-zen. The site is atomic so suggested embedding the post via the Custom HTML block.

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Core Blocks Blocks that come with Gutenberg. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Interaction #] > 20 (Automated) interaction count label for better visibility. Please don't add these manualliy. [Platform] Atomic [Pri] High Address as soon as possible after BLOCKER issues [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors Triaged To be used when issues have been triaged. [Type] Bug When a feature is broken and / or not performing as intended
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