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Welcome to the magento-DPD_Shipping FAQ!
Q: How can I install the extension?
A: You can install the extension via your magento-connect manager. You'll need the extension url from magento-connect to do so.
Q: Is there any other way?
A: Yes, you can download the extension from here, Github, en past all three of the folders into your magento
Q: I installed the extension but only Home Delivery is visible in my checkout.
A: In order for your clients to experience the best possible checkout flow we automatically hide the ParcelShop option if there is anything wrong with the connection to our web server. So this indicates that there is something wrong with your configuration or with the connection.
Q: Can I just use my myDPD login details to configure my Shipping Settings?
A: No, you need to contact your local depot and ask for a Delicom web service activation for Magento. By mentioning that it is for our Magento extension you are allowed to connect directly on our live server. You will get a DelisID, password, URL of our server and the address that you need to fill in the Shipping Settings. (Case Sensitive!)
Q: When I want to create labels from the DPD Order view I get the error that something went wrong and I need to check the log files. How can I check the log files?
A: You'll need to activate the global logging for your webshop.
- Goto "System" >> "Configuration" >> "Advanced" >> "Developer" >> "Log Settings" and enable the logging.
- Redo the action that generated the error (so generate the label)
- Connect to your server and goto the /var/log folder.
- There you'll find the dpd.log file.
Q: Whatever address I enter in the checkout I get some foreign ParcelShops located in the middle of the ocean. How can I fix this?
A: You have to enable "allow_url_fopen" in your php.ini file. You can do this by uncommenting or adding "allow_url_fopen = on" in your php.ini file.
Q: How can I print multiple orders on one A4 sheet?
A: Configure our extension to print A6 labels and use your pdf reader to position the label correctly on the A4.
Q: How can I generate multiple labels for 1 order?
A: In the order view, generate a shipment by clicking the "ship" button. Add a DPD Home or ParcelShop delivery and enter a fake tracking number (eg: 123). When you'll generate the labels there will be 2 labels for this order.
Q: The DPD Home and ParcelShop delivery aren't showing the right prices set by my table rates, what's wrong?
A: This can be solved by verifying one of the following things:
- The table rates have to have ISO Alpha-2 country codes
- There is a known 'problem' with table rates in Magento where the amount of tax is deduced from the price to calculate the shipping costs. You could alter your table rate file in such a way that it takes the amount of tax in to account.
Q: Can I create a shipping list for the DPD Driver to sign?
A: Yes, but you'll need to install this extension: https://github.com/DPDBeNeLux/magento-DPD_ShippingList
Q: I'm using DelisPrint and I would like to continue using it, how can I export the necessary data.
A: You'll need to install (and follow the installation instructions) of this extension: https://github.com/DPDBeNeLux/magento-DPD_DelisPrintExport
Q: I want my customers to print their own return label in their order view, any way I can do this?
A: Yes, take a look at this extension: https://github.com/DPDBeNeLux/magento-DPD_CustomerReturn
Q: How can I change the default return template?
A: You can create your own pdf that replaces this file:
https://github.com/DPDBeNeLux/magento-DPD_Shipping/tree/master/skin/adminhtml/default/default/dpd/returnlabel
Please do keep in mind that the logo of your webshop automatically will be added to the top left of the page and the parcel label number will be added to the bottom right of the page.