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the rest of the current update
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lauraherring committed Apr 18, 2024
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Expand Up @@ -23,54 +23,35 @@ The Federal Audit Clearinghouse team works in the open. Our day-to-day task boar

### March peak season

The FAC received 5,403 single audit submissions in the last week of March. During this time, [our helpdesk](https://support.fac.gov/hc/en-us/requests/new) resolved more than 400 tickets, most via one-touch and in less than 24 hours.
The FAC received 5,403 single audit submissions between March 25 and April 1. During this time, [our helpdesk](https://support.fac.gov/hc/en-us/requests/new) resolved more than 400 tickets, most via one-touch and in less than 24 hours.

<div class="grid-container">
<div class="grid-row">
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/helpdesk/helpdesk_tickets_march.png" alt="bar chart of helpdesk tickets for the last week of March 2024" /></div>
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/helpdesk/helpdesk_tickets_march.png" alt="bar chart of response times to helpdesk tickets for the last week of March 2024" /></div>
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/helpdesk/helpdesk_response_march.png" alt="bar chart of response times to helpdesk tickets for the last week of March 2024" /></div>
</div>

As the rate of submissions tapers off, the team is returning its focus to feature delivery and site maintenance.

### Improving access to Tribal data
### Tribal API

We're reviewing ticket [#2298](https://github.com/GSA-TTS/FAC/issues/2298). This will make Tribal data available to Federal partners via the FAC API. The team is also close to completing ticket [#3331](https://github.com/GSA-TTS/FAC/issues/3331), which will make the public portion of Tribal audits appropriately visible in search.
Earlier this month we completed the work to make protected Tribal audits available to authorized users via the API. Documentation on this process has been shared with interested agencies. If you would like to learn more about access to the API, please contact the FAC helpdesk.

### March submission deadline
### Advanced search

It's possible to [use the FAC API](https://github.com/GSA-TTS/fac-api-examples/tree/main/count-march-submissions) to predict what is coming in March. Here are plots of the submissions-per-day to the FAC from March of 2016 through 2022.
At the end of March, we experienced a performance outage for the FAC search. To resolve this, the team created [an advanced search option](https://app.fac.gov/dissemination/search/advanced/) to better serve audit resolution officials. A more [basic search option](https://app.fac.gov/dissemination/search/) is also still available for quicker confirmation of submitted reports.

<div class="grid-container">
<div class="grid-row">
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/updates/submissions-in-2016.png" alt="Histogram of submissions in 2016" /></div>
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/updates/submissions-in-2017.png" alt="Histogram of submissions in 2017" /></div>
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/updates/submissions-in-2018.png" alt="Histogram of submissions in 2018" /></div>
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/updates/submissions-in-2019.png" alt="Histogram of submissions in 2019" /></div>
</div>
<div class="grid-row">
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/updates/submissions-in-2020.png" alt="Histogram of submissions in 2020" /></div>
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/updates/submissions-in-2021.png" alt="Histogram of submissions in 2021" /></div>
<div class="tablet:grid-col"><img src="{{ config.baseUrl }}assets/img/updates/submissions-in-2022.png" alt="Histogram of submissions in 2022" /></div>
<div class="tablet:grid-col"></div>
</div>
</div>

The Clearinghouse typically sees between 700 and 900 audit submissions per day at the end of March. In 2022, the Census Bureau saw close to 2000 audits submitted in one day.

We're doing many things to prepare for this submission volume. Since our launch, we've run two "copies" of the FAC to handle submissions. This means that, if two people are uploading audits to the FAC, one might get "FAC 1," and the other "FAC 2," so they both experience good web performance. As we go into March, we are increasing that number to 10, and can double that to 20 if necessary. This way, if 10 people are uploading data at the same time, they will each experience the same level of performance.

This is possible because the FAC is built on top of technologies like [cloud.gov](https://cloud.gov) and [Login.gov](https://login.gov).
During the outage, we uploaded [daily findings workbooks]({{ config.baseUrl }}status/findings) to support resolution work. This page will remain available until May.

### What's next?

We're keeping our focus on March. Looking ahead to the next few months, we'll be:
#### Resubmission

- Focusing on performance improvements and growing our team’s capacity for user support.
The team is beginning the work on single audit resubmission. We're in the early stages of user interviews to determine the feature requirements. We're also talking with our agency partners about the resubmission process and how its triggered.

- Providing documentation on the migration of historical and how to use it.
#### May code freeze

- Improving search to support Federal oversight work and the public’s use of FAC data.
The FAC will undergo a code freeze from 5/17 - 5/31 to allow for security penetration testing. This testing is a required part of our authority to operate. During this time, we won't be making any updates to the FAC.

<h2 id="general" >General updates</h3>

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