Google Action for Grievance Redressal

This Action on Google project is about Voice based Grievance Redressal. Ms. Dyna, grievance assistant asks the user to register the complaint along with the mobile number.

Setup Instructions

Prerequisites

1. Node.js and NPM
2. Install Firebase CLI
   • We recommend using version 6.5.0, npm install -g firebase [email protected]
   • Run firebase login with your google account

Configurations

Action Console

1. From the Actions on Google Console, New project > Create project > under More options > Conversational
2. From the top menu under Develop > Actions (left nav) > Add your first action > Custon Intent > BUILD (this will bring you to the Dialogflow console) > Select language and time zone > CREATE.
3. In the Dialogflow console, go to Settings ⚙ > Export and Import > Restore from zip using the GrievanceRedressal.zip in this sample's directory. > Type 'RESTORE' > Restore

Firebase Deployment

1. To get the base files for this project, run the following command to clone the GitHub repository git clone https://github.com/MauryaSrishti/grievance-redressal-syst-50e4d.git
2. On your local machine, in the functions directory, run npm install
3. Run firebase deploy --project {PROJECT_ID} to deploy the function
4. To find your Project ID: In Dialogflow console under Settings ⚙ > General tab > Project ID.

Retrieve the deployment URL

1. Go to Firebase Console > Select the action project from the list > Navigate to Develop > Functions
2. Under the Dashboard tab, you should see an entry for "dialogflowFirebaseFulfillment" with a URL under Trigger. Copy this URL.

Set up URL in Dialogflow Console

1. Return to the Dialogflow Console> select Fulfillment > Enable Webhook > Paste the URL you copied from the Firebase dashboard if it doesn't already appear. > SAVE.
2. From the left navigation menu, click Integrations > Integration Settings under Google Assistant > Enable Auto-preview changes > Test to open the Actions on Google simulator then say or type Talk to my test app.

Running Sample

• You can test your Action on any Google Assistant-enabled device on which the Assistant is signed into the same account used to create this project. Just say or type, “OK Google, talk to my test app”.

References & Issues

1. Actions on Google Documentation
2. Actions on Google Codelabs

License

See LICENSE here.

Terms

Your use of this sample is subject to, and by using or downloading the sample files you agree to comply with, the [Google APIs Terms of Service].(https://developers.google.com/terms/)