[ADD] helpdesk_ticket_related_tickets: New module helpdesk_ticket_rel…

…ated_tickets

helpdesk_ticket_related/README.rst

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+=======================
+Helpdesk Ticket Related
+=======================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:50d6fda3c9d6fdf6c65c5bb7576247306f181bb9a3040943ee3b6a9a7f73f55d
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_related
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_ticket_related
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+Link tickets to each other to have a more complete traceability
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_ticket_related%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Antoni Marroig
+* APSL-Nagarro
+
+Contributors
+------------
+
+[APSL-Nagarro](https://apsl.tech):
+
+-  Antoni Marroig <[email protected]>
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-peluko00| image:: https://github.com/peluko00.png?size=40px
+    :target: https://github.com/peluko00
+    :alt: peluko00
+
+Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-peluko00| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/16.0/helpdesk_ticket_related>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_ticket_related/__init__.py

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+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import models

helpdesk_ticket_related/__manifest__.py

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+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<[email protected]>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+{
+    "name": "Helpdesk Ticket Related",
+    "summary": "Link tickets to each other",
+    "version": "16.0.1.0.0",
+    "category": "Helpdesk",
+    "website": "https://github.com/OCA/helpdesk",
+    "author": "Antoni Marroig, APSL-Nagarro, Odoo Community Association (OCA)",
+    "maintainers": ["peluko00"],
+    "license": "AGPL-3",
+    "application": False,
+    "installable": True,
+    "depends": [
+        "helpdesk_mgmt",
+    ],
+    "data": [
+        "views/helpdesk_ticket_views.xml",
+    ],
+}

helpdesk_ticket_related/i18n/ca.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_related_tickets
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-01-08 12:44+0000\n"
+"PO-Revision-Date: 2025-01-08 12:44+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_related_tickets
+#: model:ir.model,name:helpdesk_ticket_related_tickets.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Tiquet del centre d'assitència"
+
+#. module: helpdesk_ticket_related_tickets
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_related_tickets.view_helpdesk_ticket_form_inherit
+msgid "Open"
+msgstr "Obrir"
+
+#. module: helpdesk_ticket_related_tickets
+#: model:ir.model.fields,field_description:helpdesk_ticket_related_tickets.field_helpdesk_ticket__related_ticket_ids
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_related_tickets.view_helpdesk_ticket_form_inherit
+msgid "Related tickets"
+msgstr "Tiquets relacionats"

helpdesk_ticket_related/i18n/es.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_ticket_related_tickets
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-01-08 12:44+0000\n"
+"PO-Revision-Date: 2025-01-08 12:44+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_ticket_related_tickets
+#: model:ir.model,name:helpdesk_ticket_related_tickets.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket Helpdesk"
+
+#. module: helpdesk_ticket_related_tickets
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_related_tickets.view_helpdesk_ticket_form_inherit
+msgid "Open"
+msgstr "Abrir"
+
+#. module: helpdesk_ticket_related_tickets
+#: model:ir.model.fields,field_description:helpdesk_ticket_related_tickets.field_helpdesk_ticket__related_ticket_ids
+#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_related_tickets.view_helpdesk_ticket_form_inherit
+msgid "Related tickets"
+msgstr "Tickets relacionados"

helpdesk_ticket_related/models/__init__.py

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+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import helpdesk_ticket

helpdesk_ticket_related/models/helpdesk_ticket.py

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+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<[email protected]>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    related_ticket_ids = fields.Many2many(
+        "helpdesk.ticket",
+        "ticket_relationship_table",
+        "ticket_id1",
+        "ticket_id2",
+        string="Related tickets",
+    )
+
+    def write(self, vals):
+        if "related_ticket_ids" in vals:
+            for ticket in self.related_ticket_ids:
+                if (
+                    6 == vals.get("related_ticket_ids")[0][0]
+                    and ticket.id not in vals.get("related_ticket_ids")[0][2]
+                ):
+                    ticket.write({"related_ticket_ids": [(3, self.id)]})
+        res = super().write(vals)
+        if "related_ticket_ids" in vals:
+            for rel_ticket in self.related_ticket_ids:
+                if self._origin.id not in rel_ticket.related_ticket_ids.ids:
+                    rel_ticket.write({"related_ticket_ids": [(4, self.id)]})
+        return res
+
+    def open_ticket(self):
+        return {
+            "type": "ir.actions.act_window",
+            "view_mode": "form",
+            "res_model": "helpdesk.ticket",
+            "res_id": self.id,
+        }

helpdesk_ticket_related/readme/CONTRIBUTORS.md

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+\[APSL-Nagarro\](<https://apsl.tech>):
+  - Antoni Marroig \<<[email protected]>\>

helpdesk_ticket_related/readme/DESCRIPTION.md

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+Link tickets to each other to have a more complete traceability

helpdesk_ticket_related/static/description/index.html

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+<section class="oe_container">
+    <div class="oe_row oe_spaced">
+        <div class="oe_span12">
+            <h2 class="oe_slogan">Module name</h2>
+            <p>This module was written to extend the functionality of ... to support ... and allow you to ...</p>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container oe_dark">
+    <div class="oe_row oe_spaced">
+        <div class="oe_span12">
+            <h2 class="oe_slogan">Installation</h2>
+        </div>
+        <div class="oe_span6">
+            <p class="oe_mt32">To install this module, you need to:
+                <ul>
+                    <li>...</li>
+                </ul>
+            </p>
+        </div>
+        <div class="oe_span6">
+            <div class="oe_demo oe_picture oe_screenshot">
+                <a href="https://www.odoo.com/saas_master/demo?lang=en_US&module=crm">
+                    <img src="crm_sc_01.png">
+                </a>
+            </div>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container">
+    <div class="oe_row oe_spaced">
+        <div class="oe_span12">
+            <h2 class="oe_slogan">Configuration</h2>
+        </div>
+        <div class="oe_span6">
+            <p class="oe_mt32">To configure this module, you need to:
+                <ul>
+                    <li>...</li>
+                </ul>
+            </p>
+        </div>
+        <div class="oe_span6">
+            <div class="oe_demo oe_picture oe_screenshot">
+                <a href="https://www.odoo.com/saas_master/demo?lang=en_US&module=crm">
+                    <img src="crm_sc_01.png">
+                </a>
+            </div>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container oe_dark">
+    <div class="oe_row oe_spaced">
+        <div class="oe_span12">
+            <h2 class="oe_slogan">Usage</h2>
+        </div>
+        <div class="oe_span6">
+            <p class="oe_mt32">To use this module, you need to:
+                <ul>
+                    <li>...</li>
+                </ul>
+            </p>
+            <p class="oe_mt32">For further information, please visit:
+                <ul>
+                    <li><a href="https://www.odoo.com/forum/help-1">https://www.odoo.com/forum/help-1</a></li>
+                </ul>
+            </p>
+        </div>
+        <div class="oe_span6">
+            <div class="oe_demo oe_picture oe_screenshot">
+                <a href="https://www.odoo.com/saas_master/demo?lang=en_US&module=crm">
+                    <img src="crm_sc_01.png">
+                </a>
+            </div>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container">
+    <div class="oe_row oe_spaced">
+        <div class="oe_span12">
+            <h2 class="oe_slogan">Known issues / Roadmap</h2>
+        </div>
+        <div class="oe_span6">
+            <p class="oe_mt32">
+                <ul>
+                    <li>...</li>
+                </ul>
+            </p>
+        </div>
+        <div class="oe_span6">
+            <div class="oe_demo oe_picture oe_screenshot">
+                <a href="https://www.odoo.com/saas_master/demo?lang=en_US&module=crm">
+                    <img src="crm_sc_01.png">
+                </a>
+            </div>
+        </div>
+    </div>
+</section>
+
+<section class="oe_container oe_dark">
+    <div class="oe_row">
+        <div class="oe_span12">
+            <h2 class="oe_slogan">Credits</h2>
+        </div>
+        <div class="oe_span12">
+            <h3>Contributors</h3>
+            <ul>
+                <li>Firstname Lastname &lt;<a href="mailto:[email protected]">[email protected]</a>&gt;</li>
+            </ul>
+        </div>
+        <div class="oe_span12">
+            <h3>Maintainer</h3>
+            <p>
+                This module is maintained by the OCA.<br/>
+                OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.<br/>
+                To contribute to this module, please visit <a href="http://odoo-community.org">http://odoo-community.org</a>.<br/>
+                <a href="http://odoo-community.org"><img class="oe_picture oe_centered" src="http://odoo-community.org/logo.png"></a>
+            </p>
+        </div>
+    </div>
+</section>

helpdesk_ticket_related/tests/__init__.py

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+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from . import test_related_tickets

helpdesk_ticket_related/tests/test_related_tickets.py

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+# Copyright 2024 Antoni Marroig(APSL-Nagarro)<[email protected]>
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo.tests.common import TransactionCase
+
+
+class HelpdeskTicketRelatedTickets(TransactionCase):
+    @classmethod
+    def setUpClass(cls):
+        super().setUpClass()
+        cls.ticket1 = cls.env.ref("helpdesk_mgmt.helpdesk_ticket_1")
+        cls.ticket2 = cls.env.ref("helpdesk_mgmt.helpdesk_ticket_2")
+
+    def test_link_tickets(self):
+        self.ticket1.related_ticket_ids = [(4, self.ticket2.id)]
+        self.assertEqual(self.ticket2.related_ticket_ids, self.ticket1)
+
+    def test_unlink_tickets(self):
+        self.ticket1.related_ticket_ids = [(4, self.ticket2.id)]
+        self.ticket1.related_ticket_ids = [[6, False, []]]
+        self.assertEqual(self.ticket2.related_ticket_ids.ids, [])
+
+    def test_open_ticket(self):
+        self.assertEqual(
+            self.ticket1.open_ticket(),
+            {
+                "type": "ir.actions.act_window",
+                "view_mode": "form",
+                "res_model": "helpdesk.ticket",
+                "res_id": self.ticket1.id,
+            },
+        )