Support Ticket Improvements based on Stijn issue

[abujeda]

Based on the request from Stijn in issue #4055.

• Added support to add HTML in the support ticket description
• Added support to add custom javascript file to the support ticket page

Fixes #4055

[johrstrom]

I know you have another PR too that I haven't looked at. I'm trying, but there'll be a little delay.

[johrstrom]

Can you tell me how we don't already support this?

• You can override the partial to provide any HTML you like
• You can drop javascript files in a public directory and reference them through the HTML you overrode.

[abujeda]

Both are true. There is nothing new in this PR that you cannon do with other approaches.

The description HTML support is simply more convenient than overriding the whole template in case you need a more complex description at the top of the form. Something with headers and paragraphs.

For the javascript update, comes from the idea of only including the javascript in the pages that is used/required. This might be an old fashion way of looking into this, but for me seems better than always including the file.

[johrstrom]

Then I would ask politely if we can close this. I know it's not a big addition, but calling html_safe does worry me a bit.

Moreover, given we already support it, I'd just like to avoid more things to maintain. Again, not a lot of additions, but we're responsible for every single one and it's just completely draining especially given the fact that it's already possible.

[abujeda]

OK - makes sense. Closing.

[johrstrom]

Thanks! I don't mean to be that way, I just feel like the only way to not give a mile is not not give an inch.