revised the practice area

docs/gameboard/practice-area.md

@@ -1,6 +1,8 @@
 # Practice Area
 
-The **Practice Area** is where Gameboard players can go to rehearse challenges (labs) to become proficient in certain skills. Practice Area is a lightweight version of a formal competition. After logging into Gameboard, click **Practice** in the main navigation.
+The **Practice Area** is where Gameboard players can go to rehearse challenges and labs to become proficient in certain skills. Practice Area is a lightweight version of a formal competition.
+
+After logging into Gameboard, click **Practice** in the main navigation.
 
 The Practice Area contains a greeting configured by a Gameboard admin for your organization or environment and a list of challenges designated for practice.
 
@@ -10,55 +12,52 @@ You can **search** for a challenge to practice on.
 
 You can copy a link to your search by selecting the **clipboard icon** next to the search field. In the example above, you may want to share the list of challenges/labs that have "firewall" content with another Gameboard user.
 
-Under *Need a place to start?* the Gameboard admin may have configured some suggested searches for participants. Players can select one of these tags to be directed to a set of available practice challenges. Gameboard admins should refer to "Suggested searches" in the [Admin Practice Area](admin-practice-area.md). 
+Under *Need a place to start?* the Gameboard admin may have configured some suggested searches for participants. Players can select one of these tags to be directed to a set of available practice challenges. Gameboard admins should refer to "Suggested searches" in the [Admin Practice Area](admin-practice-area.md).
 
 ## Starting a practice session
 
-To start a practice session, select a challenge, then click **Start Practice Session**, and **Confirm**. You can only launch *one* practice challenge at a time. 
-
-In your **Active Practice Challenge** you can:
-
-### Extend or end your practice challenge 
+To start a practice session:
 
-Need more time on a practice challenge? Click on **Extend Session**, and **Confirm** to extend the amount of time remaining. Want to close this practice challenge and try a different one? Click on **End Session**, and **Confirm** to end the practice challenge. 
+1. Select a challenge, then click **Start Practice Session**, and **Confirm**. You can only launch *one* practice challenge at a time.
+2. Read the challenge guide. The challenge guide provides details and instructions for completing the practice challenge.
+3. Read the solution guide (optional). Solution guide URLs must be configured by Gameboard administrators; not every challenge or lab has a solution guide.
+4. Launch the challenge consoles. Clicking a challenge console opens it in a new web browser tab. Challenge consoles allow players to directly interact with the virtual machines as they complete the practice challenge. Click [here](../topomojo/copy-paste.md) for instructions on using copy and paste in the challenge consoles.
+5. Answer the challenge questions. Enter your answers for each question and click **Submit My Answers**, and **Confirm** to submit your answer.
 
-### Turn the sticky challenge panel on or off 
+## Extending time or ending the session
 
-Challenge consoles and challenge questions are located at the bottom of the **Active Practice Challenge** screen by default. Clicking **Turn on the Sticky Challenge Panel** at the top of the screen or **Use Sticky Challenge Panel** at the bottom of the screen will create a panel to the side of the challenge guide. This panel contains the challenge consoles and challenge questions. 
+To add more time to your session, click **Extend Session**, and **Confirm** to extend the amount of time remaining.
 
-![Enabled Sticky Challenge Panel](img/enabled-sticky-challenge-panel.png)
-
-The sticky challenge panel is useful to reduce scrolling to enter answers when a practice challenge has a long challenge guide. The sticky challenge panel can be turned off by clicking on **Click here to deactivate the sticky challenge panel**. 
+To close this practice challenge and try a different one, click **End Session**, and **Confirm** to end the practice challenge session.
 
-![Disable Sticky Challenge Panel](img/disable-sticky-challenge-panel.png)
+## Using the Sticky Challenge Panel
 
-### Read the challenge guide 
+Challenge consoles and challenge questions are located at the bottom of the **Active Practice Challenge** screen by default. Players using devices with large screens can take advantage of the Sticky Challenge Panel.
 
-The challenge guide provides details and instructions for completing the practice challenge. It may also include links to solution guides which can be helpful if you get stuck. 
+Click **Turn on the Sticky Challenge Panel** at the top of the screen or click **Use Sticky Challenge Panel** at the bottom of the screen to attach a panel to the side of the challenge guide. This panel contains the challenge consoles and challenge questions.
 
-### Launch the challenge consoles 
-
-Clicking on a challenge console will open it in a new web browser tab. Challenge consoles allow you to directly interact with the virtual machines as you complete the practice challenge. [Click here for instructions on using copy and paste with the challenge consoles.](../topomojo/copy-paste.md) 
-
-### Answer the challenge questions 
+![Enabled Sticky Challenge Panel](img/enabled-sticky-challenge-panel.png)
 
-Enter your answers for each question and click on **Submit My Answers**, and **Confirm** to submit your answer. 
+The Sticky Challenge Panel is used to reduce scrolling when entering answers when a practice challenge has a lengthy challenge guide.
 
+Select **Click here to deactivate the sticky challenge panel** to turn off the Sticky Challenge Panel.
 
-### Create a support ticket 
+![Disable Sticky Challenge Panel](img/disable-sticky-challenge-panel.png)
 
-If you are experiencing a technical difficulty, the **Create Ticket** button can be used to create a support ticket. 
+## Creating a practice challenge support ticket
 
-## Certificates of completion
+Click **Create Ticket** to create a support ticket if you are experiencing a technical difficulty.
 
-Upon successfully solving the practice challenge, you can view a printable certificate commemorating your achievement...and you are returned to the Practice Area where you can select a new practice challenge.
+For a full treatment of Gameboard's Support feature, please see the [Using the Integrated Support Feature](support.md) section of the docs.
 
-!!! tip
+## Obtaining a completion certificate
 
-    You can view and print any certificate you earned in competition or in practice at any time from your profile screen. In the main navigation, click **Profile**. Then, select the **Certificates** link.
+You can view and print any certificate you earned in competition or in practice at any time from your Profile screen. In the main navigation, click **Profile**. Then, select the **Certificates** link.
 
 If your attempt to solve the practice challenge is *unsuccessful* (you've run out of time or used your allotted submissions), you can try the challenge again or return to the Practice Area to find another challenge. No certificates are awarded for partially completing a practice challenge.
 
+For additional information on obtaining completion certificates, please see the [Profile screen](profile.md) section of the docs.
+
 ## Administering the Practice Area
 
-Gameboard administrators configure global Practice Area settings including: a practice page greeting, certificate template, and session limits in the Gameboard Administration settings. For help on configuring these settings, see the [Admin Practice Area](./admin-practice-area.md) documentation.
+Gameboard administrators configure global Practice Area settings including: a practice page greeting, certificate template, and session limits in the Gameboard Administration settings. For help on configuring these settings, see the [Admin Practice Area](./admin-practice-area.md) documentation.