Sample Service Desk Bot
This bot has been created using Bot Framework, it shows how to create a bot capable of performing Service Desk tasks.
Here you will find the list of pre-requisites for deploying the Bot to Azure.
Follow the steps here to deploy the supporting services.
Follow the steps here to deploy the Bot.
- Dialog usage including Custom Dialogs, Custom Prompts, Prompt Validation and Waterfall Dialogs
- OAuth Authentication
- Dialog Interruption
- App Insights Custom Instrumentation
- State Management
- Integration with LUIS and QnA Maker
- Integration with Dispatch to work with multiple models
- Azure AD and Microsoft Graph clients
- Azure Functions integration
- Ticketing opening & querying
- Password reset
- Account and password information FAQ
- Security policies FAQ