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Merge pull request #9857 from department-of-veterans-affairs/doc-site…
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htcollier authored Oct 9, 2024
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Expand Up @@ -31,7 +31,6 @@ References:
* Removing a feature and/or screen
* Changing the UX of global navigational elements (i.e. tab bar/bottom navigation, top bar, including treatments for back buttons, contextual actions and screen titles)


## IA documentation
Understanding what’s guiding the app’s current information architecture and make future decisions that are in line with the existing organization, navigation, labeling, and indexing systems.

Expand All @@ -51,16 +50,16 @@ The VA Health and Benefits app’s IA contains four top level categories: Home,
* **Home:** The app’s default screen—displays a combined, personalized view of the information (and tasks) most relevant to the individual Veteran from across the VA, plus persistent access to general VA info (ex: contact and location finder) and lesser used features like Profile and Settings.
* **Profile (Subcategory):** Infrequently updated items like personal information (such as contact information, military information, DOB) that isn’t specific to a single category and app settings.
* **Health:** All health-related features and statuses.
* Features: Appointments, Pharmacy, Medical records, Messaging.
* Features: Appointments, Prescriptions, VA vaccine records, Messaging (future: Medical records).
* **Benefits:** All benefit-related features and statuses that are not health-related.
* Features: Disability rating, Claims, Education, VA Letters
* **[Payments]:** A unified section for managing financial information from across the VA.
* Features: Benefit payments, medical copays, bills, travel reimbursements, direct deposit information.
* Features: Disability rating, Claims, VA Letters (future: Education)
* **Payments:** A unified section for managing financial information from across the VA.
* Features: VA payment history, direct deposit information (future: Medical copays, Bills, Travel reimbursements).



### Adding new items to the app’s Information Architecture
1. **A feature’s placement within the app’s navigation and taxonomy should take user mental models, business goals, and the feature type into account.** [Determining Navigation and Information Architecture Placement for New VA Mobile App Features](https://docs.google.com/document/d/1XQcYxnCifloaBFNKL2C9JNS7KIj6wEhb4VokPGxBZU8/edit#) is a guide intended to help teams decide where a new feature belongs in this app’s sitemap and navigation model.
1. **A feature’s placement within the app’s navigation and taxonomy should take user mental models, business goals, and the feature type into account.** [Determining Navigation and Information Architecture Placement for New VA Mobile App Features](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/va-mobile-app/ux-design/information-architecture/adding-new-features.md) is a guide intended to help teams decide where a new feature belongs in this app’s sitemap and navigation model.
1. **Always try to find a placement in an existing category first** before proposing a new top-level category for a feature. Confirm new category names and contents with card sort research before adding to the app.
1. **Within a category, keep the hierarchy as flat as possible** in terms of screens (limit the levels it’s possible to drill down through in order to get to child screens), but without inlcuding too many options on a single screen.
1. **If there are many features within a category, group the features and label the groups** at category level before introducing additional levels into the screen hierarchy—this helps avoid cognitive overload.
Expand All @@ -71,6 +70,4 @@ The VA Health and Benefits app’s IA contains four top level categories: Home,
The VA Health and Benefits app’s Information Architecture and navigation model are based on the findings and output from a multi-stage, collaborative and cross-functional design and research process: [Information Architecture and Navigation - High Level Project Summary](https://github.com/department-of-veterans-affairs/va.gov-team/blob/master/products/va-mobile-app/ux-design/information-architecture-navigation/High%20Level%20Project%20Summary.md)
* [**Phase I:** Two rounds of card sorting](https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/va-mobile-app/ux-research/information-architecture) (open and closed) with Veterans
* [**Phase II:** Navigation model design exploration](https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/va-mobile-app/ux-design/information-architecture-navigation#phase-ii---navigation-model-exploration--implementation), audit and comparative analysis
* [**Phase III:** Evaluative testing](https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/va-mobile-app/ux-research/usability-testing/new%20navigation%20usability) with Veterans, including a usability study of the proposed navigation model and sitemap reflected through a low-fidelity prototype


* [**Phase III:** Evaluative testing](https://github.com/department-of-veterans-affairs/va.gov-team/tree/master/products/va-mobile-app/ux-research/usability-testing/new%20navigation%20usability) with Veterans, including a usability study of the proposed navigation model and sitemap reflected through a low-fidelity prototype

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