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Update runbook.html.md.erb
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Ben-Hodgkiss authored Jul 17, 2024
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Expand Up @@ -90,6 +90,8 @@ Async on Slack:
* Owen Eveleigh
* Ben Hodgkiss
* Ernest Man
* Chris Cundill
* George Goodall

#### Description

Expand All @@ -101,7 +103,10 @@ The [Planning Data Check Service](https://check.planning.data.gov.uk/) is not av

* Ben Hodgkiss noticed a canary alarm in Slack that the Check service canaries had failed twice at 9:17 and 9:27 am (BST).
* Once noticing, Owen Eveleigh was informed. After an initial investigation, an incident was declared.
* Ernest Man began to perform the full investigation of the issue, working alongside George Goodall for any identified application problems.
* Ernest Man and Chris Cundill began to perform the full investigation of the issue, working alongside George Goodall for any identified application problems.
* The issue was identified as an intermittent front-end application issue. As a short-term fix, the app was restarted.
* At 11:46am, the Check service was back online.
* Further investigations and fixes will be carried out to do a long-term fix to the identified issue.

#### Postmortem

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