Update Issue templates and add one for questions (#432)

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,67 +1,41 @@
 ---
-name: Bug report
+name: Library-specific Bug Report
 about: Report a problem with this library that needs to be fixed.
 title: ''
 labels: bug, triage
 assignees: ''
 
 ---
-<!--
-**PLEASE READ**
-==============================================================================
-Before posting, make sure you've carefully reviewed the documentation for this
-library:
-
-https://developers.google.com/google-ads/api/docs/client-libs/python
-
-This library is only used for the Google Ads API. For the AdWords API client
-library report your issue here:
-
-https://github.com/googleads/googleads-python-lib/issues
-
-Only use this page to report problems with this library, which is designed for
-the Python language.
-
-If you are looking for help with a different language, see:
+<!-- PLEASE READ
+This form is for bug reports specific to this library.
 
-https://developers.google.com/google-ads/api/docs/client-libs
+For troubleshooting tips, see: https://developers.google.com/google-ads/api/docs/best-practices/troubleshooting
 
-If you are unsure whether your issue is related to this library or the Google
-Ads API itself, please first reach out to one of the below resources before
-filing an issue here:
+For issues that are related to the Google Ads API itself and not specific to this library, please reach out to one of our support channels: https://developers.google.com/google-ads/api/support.
 
-* Support Forum: https://groups.google.com/forum/#!forum/adwords-api
-* Email the Support Team: [email protected]
-==============================================================================
+Please check existing issues to see if your bug has already been reported before
+creating a new issue. We encourage you to add any relevant information to the existing issue if one already exists.
 -->
 
 **Describe the bug:**
-<!-- Insert a clear and concise description of what the bug is. -->
 
 **Steps to Reproduce:**
-<!-- Insert specific steps to reproduce the behavior. -->
 
 **Expected behavior:**
-<!-- Write a clear and concise description of what you expected to happen. -->
 
-**Screenshots:**
-<!-- If applicable, attach screenshots to help explain your problem. -->
-
-**Library version and API version:**
-<!--
- - Which Google Ads API version are you using [e.g. v6]
- - Paste the list of dependencies you're using (i.e. `pip freeze`)
--->
+**Client library version and API version:**
+Client library version:
+Google Ads API version:
+<!-- Paste the list of dependencies you're using (i.e. `pip freeze`) -->
 
 **Request/Response Logs:**
 <!--
-Insert request/response logs here. To enable logging see this page:
-
-https://developers.google.com/google-ads/api/docs/client-libs/python/logging
+To enable logging see this page: https://developers.google.com/google-ads/api/docs/client-libs/python/logging
 
 NOTE: Make sure to include a Request ID when possible, and to redact personally
-identifiable information, including developer tokens, client IDs, etc.
+identifiable information, including developer tokens, GCP client IDs, customer IDs, etc.
 -->
 
-**Additional context:**
-<!-- Add any other useful context about the problem here. -->
+
+**Anything else we should know about your project / environment:**
+

.github/ISSUE_TEMPLATE/feature_request.md

@@ -1,55 +1,25 @@
 ---
-name: Feature request
+name: Library-specific Feature Request
 about: Suggest an idea to make this library better.
 title: ''
 labels: enhancement, triage
 assignees: ''
 
 ---
 
-<!--
-**PLEASE READ**
-==============================================================================
+<!-- PLEASE READ
 Make sure you've carefully reviewed the documentation for this library to make
-sure your feature request is not already supported:
+sure your feature request is not already supported: https://developers.google.com/google-ads/api/docs/client-libs/python
 
-https://developers.google.com/google-ads/api/docs/client-libs/python
-
-This library is only used for the Google Ads API. For the AdWords API client
-library, file a feature request here:
-
-https://github.com/googleads/googleads-python-lib/issues
-
-Only use this page to request features in this library, which is designed for
-the Python language.
-
-If you are looking for help with a different language, see:
-
-https://developers.google.com/google-ads/api/docs/client-libs
-
-If you are unsure whether your request is related to this library or the Google
-Ads API itself, please first reach out to one of the below resources before
-filing a request here:
-
-* Support Forum: https://groups.google.com/forum/#!forum/adwords-api
-* Email the Support Team: [email protected]
-==============================================================================
+For requests that are related to the Google Ads API itself and not specific to this library, please reach out to one of our support channels: https://developers.google.com/google-ads/api/support. 
 -->
 
-**Is your feature request related to a problem? Please describe:**
-<!--
-Insert a clear and concise description of what the problem is. Ex. I'm always
-frustrated when [...]
--->
+**Describe the problem you are trying to solve:**
 
 **Describe the solution you'd like:**
-<!-- Insert a clear and concise description of what you want to happen. -->
 
 **Describe alternatives you've considered:**
-<!--
-Insert a clear and concise description of any alternative solutions or features
-you've considered.
--->
 
 **Additional context:**
 <!-- Insert any other context or screenshots about the feature request here. -->
+

.github/ISSUE_TEMPLATE/usage_question.md

@@ -0,0 +1,18 @@
+---
+name: Library-specific Usage Question
+about: Ask a question about this library that is neither a bug report nor feature request.
+title: ''
+labels: question
+assignees: ''
+
+---
+<!-- PLEASE READ
+This form is for usage questions specific to this library.
+
+For questions that are related to the Google Ads API itself and not specific to this library, please reach out to one of our support channels: https://developers.google.com/google-ads/api/support. 
+
+For troubleshooting tips, see: https://developers.google.com/google-ads/api/docs/best-practices/troubleshooting
+-->
+
+**What is your question?**
+