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Update incident process #6751

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merged 2 commits into from
Jan 28, 2025
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Update incident process #6751

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d9074d6
Update incident-process.html.md.erb
davidkelliott Jan 28, 2025
1332db5
Update review date and add final step
davidkelliott Jan 28, 2025
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5 changes: 3 additions & 2 deletions runbooks/source/incident-process.html.md.erb
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Original file line number Diff line number Diff line change
@@ -1,7 +1,7 @@
---
title: Incident Process
weight: 40
last_reviewed_on: 2024-09-03
last_reviewed_on: 2025-01-28
review_in: 6 months
---

Expand All @@ -11,7 +11,7 @@ This document describes our incident handling process.

## 1. Confirm that the event constitutes an incident

> If this is a security breach, also report it [here](https://docs.google.com/forms/d/e/1FAIpQLScjD5d4wkX1SUgxzYfh5eCfCmKfMbR1klzoyEo9gUFZdRuXxg/viewform)
> If this is a security breach, also raise a ticket on the [Technology Portal](https://mojprod.service-now.com/moj_sp). This can be done by telephone or online chat.

We define an incident as an event which:

Expand Down Expand Up @@ -158,6 +158,7 @@ After the incident is resolved:
* An incident report **must** be published in the [Incident Log](https://runbooks.cloud-platform.service.justice.gov.uk/incident-log.html#incident-log) section of the Runbook site.
* A blameless post mortem meeting **may** be scheduled
* A [runbook] for how to fix this issue **should** be published
* If a security incident was raised on the Technology Portal, ensure the incident is updated there and resolved

[runbook]: https://runbooks.cloud-platform.service.justice.gov.uk
[raise a ticket]: https://github.com/ministryofjustice/cloud-platform/issues/new?template=cloud-platform-support-request.md&labels=support+team
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