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Shaun Haapala edited this page Mar 31, 2020 · 3 revisions

Welcome to the micc-api-samples wiki

MiCC CC Messenger

Contact Center Messenger is our new chat product which allows you to use Google Contact Center AI-powered Chatbots that converse naturally with customers and agent assist technology that listens to the conversation and delivers suggested articles to human agents in real-time.

  • Message content types: specification describes chat message custom content types. Message content types allow chat clients to display more than just plain text as inline chat messages, by including rich media types such as buttons, action cards, quick replies.
  • Chat Overlay Custom Themes: How to customize the look and feel of your chat overlay.
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