standardize MITx Online support email address

[pdpinch]

What are the relevant tickets?

fixes https://github.com/mitodl/hq/issues/4051

Description (What does it do?)

[email protected] is a email support address that works. It forwards to ZenDesk.

AFAIK, there is no mail server at mitxonline.mit.edu, so [email protected] cannot work.

How can this be tested?

~~Apply for financial aid on a course on mitxonline and inspect the status email that is returned. ~~

Even easier: enroll in any course for free, e.g. https://mitxonline.mit.edu/courses/course-v1:MITxT+8.02.3x/

The return address on the enrollment email is currently [email protected]. After this change it should be [email protected]

[shaidar]

Received two email responses when I emailed the address. One referencing MITx Online and the other mentioning MicroMasters

[pdpinch]

Received two email responses when I emailed the address. One referencing MITx Online and the other mentioning MicroMasters

I got that too. I think it's a configuration issue in ZenDesk. I don't think that should block this change though?

[shaidar]

No, not a blocker, but I would fix the Zendesk side and verify it prior to merging this.

[jkachel]

See note. Since this is just the from address I can approve this and we can then fix the config settings for the from address in a separate PR if you'd like - email programs should respect the Reply-To setting so the From address is important but less so.

[jkachel]

It looks like this isn't the setting that needs to change. Did some digging locally and there's one called MAILGUN_FROM_EMAIL that appears to be the one we use - for some reason I don't see this at all in the config here. (It does exist in Heroku, though.) Changing that has the desired effect.

On RC this is set to MITx Online <[email protected]> and on prod this is MITx Online <[email protected]>.

(The reply-to setting is fine and is arguably more important.)

[pdpinch]

Should we remove MITX_ONLINE_FROM_EMAIL then, and add MAILGUN_FROM_EMAIL ?

[pdpinch]

@jkachel I don't understand. Should we add another setting, for MAILGUN_FROM_EMAIL or is there some other change that you're recommending?

I don't suppose we could make a change to code and get rid of some of these (apparently) duplicative settings?

[jkachel]

@jkachel I don't understand. Should we add another setting, for MAILGUN_FROM_EMAIL or is there some other change that you're recommending?

I don't suppose we could make a change to code and get rid of some of these (apparently) duplicative settings?

I think we have two potential paths here:

• Add MAILGUN_FROM_EMAIL here and set it appropriately; this will fix the issue immediately, and then we can remove the MITX_ONLINE_FROM_EMAIL setting from the MITx Online app.
• Continue with the change as-is (settingMITX_ONLINE_FROM_EMAIL to the proper email address), then update the app to use MITX_ONLINE_FROM_EMAIL over MAILGUN_FROM_EMAIL.

In my mind, the second option is the proper option - having there be extra settings is confusing and the MITX_ONLINE_FROM_EMAIL setting matches the other app-specific email settings. But the first route will fix the issue at hand faster.