Add advice on writing on behalf of someone else #455
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(TL;DR don't.) This is the most common cause of messages getting trapped by the 'address has a postcode in it' filter: "I'm writing on behalf of my mum who is one of your constituents", they've used mum's postcode to get the correct rep, and then filled in their own details including postcode in an address field where it shouldn't go. There is of course no guarantee that people will read the FAQs, but maybe this will help a little bit.
abibroom
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Aug 10, 2020
Adds a template for the message rule 'address has a postcode in it' to use. At the moment, when the rule fires, the message is frozen for an administrator to look at. With this template in place, we would be able to try showing it to people instead, and telling them they can't use more than one postcode in their message. (It would be better to detect and warn as soon as a user enters something in the address field that looks like a postcode, but that needs ticketing separately.) The template should not be put into use until the guidance in #455 is live!
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(TL;DR don't.) This is the most common cause of messages getting trapped by the 'address has a postcode in it' filter: "I'm writing on behalf of my mum who is one of your constituents", they've used mum's postcode to get the correct rep, and then filled in their own details including postcode in an address field where it shouldn't go.
There is of course no guarantee that people will read the FAQs, but maybe this will help a little bit.