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...t-execution-kb/troubleshoot-execute-command-failed-error-telerik-test-studio.md
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title: Troubleshooting "ExecuteCommand failed! InError set by the client. Client Error: Protocol error (Runtime.evaluate): Promise was collected" Error | ||
description: This article provides troubleshooting steps for resolving the "ExecuteCommand failed! InError set by the client. Client Error: Protocol error (Runtime.evaluate): Promise was collected" error in Telerik Test Studio. | ||
title: ExecuteCommand failed! Protocol error Promise was collected | ||
description: This article provides troubleshooting steps for resolving the "ExecuteCommand failed! InError set by the client. Client Error Protocol error (Runtime.evaluate) Promise was collected" error in Telerik Test Studio. | ||
type: troubleshooting | ||
page_title: How to troubleshoot "ExecuteCommand failed! Client Error: Protocol error: Promise was collected" error in Telerik Test Studio | ||
page_title: How to troubleshoot "ExecuteCommand failed! Promise was collected" error | ||
slug: troubleshoot-execute-command-failed-error-telerik-test-studio | ||
tags: troubleshooting, executecommand error, client error, protocol error, runtime.evaluate error, Telerik Test Studio | ||
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--- | ||
### Description | ||
I encounter the following error when executing an automation script in Telerik Test Studio: | ||
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``` | ||
'ExecuteCommand failed! InError set by the client. Client Error: Protocol error (Runtime.evaluate): Promise was collected BrowserCommand' | ||
``` | ||
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This error occurs when clicking on a button that opens a new screen. While the button is clicked and the new screen is displayed, the step fails. | ||
This error occurs on a click step which clicks on a button that opens a new screen. While the button is clicked and the new screen is displayed, the step fails. | ||
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### Cause | ||
The cause of this error is currently unknown and difficult to reproduce. It has been reported by multiple customers but has not been replicated on our end. | ||
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### Solution | ||
To troubleshoot this issue, please try the following steps: | ||
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1. Ensure that you are using the latest version of Telerik Test Studio (2023.3.1115). If not, upgrade to the latest version and rerun the test to check if the error persists. | ||
1. Ensure that you are using the latest version of Telerik Test Studio. If not, upgrade to the latest version and rerun the test to check if the error persists. | ||
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2. If the error still occurs, open the properties of the failing click step and uncheck the checkbox for the 'SimulateRealClick' property. Run the test again and observe the outcome. | ||
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If the issue persists after trying these steps, further troubleshooting may be required so consider submitting a support thread with sending the complete failure logs for the troublesome test. | ||
If the issue persists after trying these steps, further troubleshooting may be required so consider <a href="/features/test-runners/artoftest-runner" target="_blank">submitting a support thread</a> with sending the complete failure logs for the specific failing test you work on. You can use the __Export__ button from the <a href="/automated-tests/test-results/step-failure-details#failure-reason-section" target="_blank">Step Failure Details section</a>. |