How to Get Support

Is RasterPropMonitor not working for you? Are the screens gray (or pink, or whatever)? Do the buttons not work?

Here are some troubleshooting steps to take:

##1: Install RasterPropMonitor Manually

If you are a CKAN user, please be aware that CKAN has installed this mod incorrectly in the past. I understand the appeal of having an automated system track mod versions and handle the details of installing the mods for you, but when it gets it wrong, it's the mod developers who get the support requests.

If you installed this mod using CKAN, the first step to getting support is to uninstall it through CKAN, go to the RasterPropMonitor releases page (under the <> Code tab above), and download and install the most recent version of RPM manually. If that fixes the problem, kindly let the CKAN folks know that they need to fix their installer scripts.

The first thing I am going to ask you is whether you installed the mod manually, or you used CKAN. If you have not installed this mod manually, I am not going to provide additional support.

When installed correctly, the RasterPropMonitor installation resides under the JSI directory in your GameData directory, as so:

GameData |
         + JSI |
               + Agencies
               + JSIAdvTransparentPods
               + RasterPropMonitor
               + RPMPodPatches

If you see GameData/RasterPropMonitor, the installation is wrong.

##2: Double Check the Version

Yes, it's happened. Especially after Squad updates KSP. You cannot assume any version of RPM works on any version of KSP. I identify which version of KSP each version of RPM is intended to work with, both on the releases page and on the changelog pages of the wiki. Make sure the version of KSP you are playing and the version of RPM you are installing are meant to work together.

##3: Follow the How to Get Support steps

Nathankell provides a comprehensive post on How to Get Support on the KSP Forum. Please read it and follow its steps.

##4: Generate a Detailed Log File

RasterPropMonitor turns off most of its logging by default so your log file is not full of diagnostic information that only I care about. If you have a problem that consistently occurs, edit the file GameData/JSI/RasterPropMonitor/Plugins/rpm-config.cfg using your favorite text editor. There is a line in that file that says DebugLogging = False. Change it to say DebugLogging = True. Run KSP again until you see the problem. Copy the log file (KSP install folder)/KSP.log to a file sharing site (DropBox, GitHub, Google Drive, whatever). Once the problem is solved, you'll probably want to change that back to 'False'.

##5: Open an Issue / Post on the Forum

If the problem didn't resolve itself after removing other mods, and you generated a log file with DebugLogging = True, open an issue here on GitHub, or post in the RasterPropMonitor thread on the KSP Forum. I don't read the 'Technical Support (modded installs)' forum very often, so I may not see requests posted there.