Oracle Support for the Nexus Bridge approach

The standard Siebel approach for UI creation is doing the required configuration in Siebel Tools and having Siebel automatically render UI for you. If this approach does not work, you can raise tickets to Oracle Support, and they investigate and resolve those tickets with you.

If you write your custom code for rendering parts of the UI using jQuery PR, and your code does not work as you expect, Oracle Support won't help you. In that case, official Oracle support ends with the documented methods and properties of the Open UI Framework.

The same approach applies to the custom code written using another JavaScript framework as well as the Nexus Bridge code itself: solving defects in this code is not Oracle's responsibility.

Siebel team at Oracle has reviewed the code of the Nexus Bridge JavaScript library, paying careful attention to how it uses the Open UI methods and properties. Based on Oracle comments, we refactored the code, and now all major Oracle concerns have been addressed. Oracle accepts that the Siebel customers build the custom PR applications using various JavaScript frameworks and the Nexus Bridge, as long as the customers understand the scope of the Oracle Support explained above.

Follow this link to read Oracle reference for the Nexus Bridge.